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   THREE
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Claims reporting

Please have your policy details to hand.

Claim Details

Fields marked with an asterisk (*) must be completed.

Type of Claim: Motor Household Other *
Name of Insurer: *

Brief Details of Incident

Fields marked with an asterisk (*) must be completed.

Name: *
Email Address:
Policy Number: (if known)
Broker Reference: (if known)
Date of Incident:
(DD/MM/YY)
*
Time of Incident:
Brief Details: *
Type of Incident: *

This consitutes a provisional notification of a claim, a claim form will be sent to you separately by your insurer.


Locate your insurer:   

If your insurer does not have a telephone helpline or a web link then complete the on line claim form by clicking below.

Make a claim online


Avon Insurance
Avon Insurance plc
Head Office
Arden Street
Stratford-upon-Avon
Warwickshire
CV37 6WA

Telephone: 01789 415415
Fax: 01789 414553

Motor Claims

There is no dedicated claims helpline for motor claims. In the event of an accident call your broker or if you are a Three Counties client then you can complete the on line claim form by clicking here.

If you have taken advantage of the Avon Rapid Road Rescue service you can contact the 24 hour helpline on freephone 0800 716224.

Windscreen claims will be dealt with by telephoning the 24 hour Rapid Rescue telephone number free on 0800 716224 where you will be put in touch with an Avon approved windscreen replacement company.

Accidental Damage Claims - where the vehicle is comprehensively insured (or has been damaged as a result of fire or theft) can contact the 24 hour Rapid Rescue telephone number free on 0800 716224 where you will be put in touch with an Avon approved repairer.

   
Household
Buildings &
Contents Claims

There is no dedicated claims helpline for household claims. In the event of an claim call your broker or if you are a Three Counties client then you can complete the on line claim form by clicking here.

If your claim is likely to exceed £1,000 and you are a Three Counties client then you have access to a 24 hour helpline on 0870 400 0487 (remember this is for household claims only).

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

www.avon-insurance.co.uk


Axa Insurance
AXA Insurance plc
Meridan Gate
Bute Street
Cardiff
CF1 2XA

Telephone: 01222 239239
Fax: 01222 238238

AXA Insurance has merged with such other companies as Provincial Insurance plc and Guardian Royal Exchange group and has recently undergone a restructuring of its branch network.

Motor Claims

AXA require all claims, including windscreen, to be reported via their claims helpline telephone centre which can be reached by telephoning 0870 6002370.

   
Household
Buildings &
Contents Claims

AXA require all household to be reported via their claims helpline telephone centre which can be reached by telephoning 0870 6002370.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.

Zurich Insurance

Eagle Star has merged with Zurich Insurance and they now have common claim helplines as follows:

Motor Claims

Zurich require all claims, including windscreen, to be reported via their claims 24 hour helpline telephone centre which can be reached by telephoning free on 0800 400 641.

   
Household
Buildings &
Contents Claims

Zurich require all household claims to be reported via their claims 24 hour helpline telephone centre which can be reached by telephoning 0845 601 0869.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on Zurich's web page which can be found at www.zurich.co.uk/personal.


NIG
NIG
Crown House
145 City Road
London
EC1V 1LP

Telephone: 0207 253 2536
Fax: 0207 251 0345

NIG only deal through brokers and intermediaries but they do have helplines and these are as follows:

Motor Claims

NIG have a 24 hour claim notification line for policyholders which can be accessed by telephoning 08701 515 596.

   
Windscreen Claims

In common with most other insurers NIG use the specialist services of Autoglass who can be contacted direct on 0800 36 36 36 - please make sure that you have your policy details to hand. When the Autoglass specialist calls to fix your replacement windscreen you will have to show your current certificate of motor insurance.

   
Household
Buildings &
Contents Claims

NIG have a 24 hour claim notification line for policyholders which can be accessed by telephoning 08701 515 596.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on NIG's web page which can be found at www.nig-uk.com.


Norwich Union has recently undergone a massive merger. Until recently there were three separate insurers in the forms of General Accident, Commercial Union and Norwich Union. General Accident and Commercial Union merged to form CGU Insurance and this larger Company has now merged with Norwich Union.

The Norwich Union brand appears to have won through and claims are dealt with through club lines as follows:

Motor Claims

Both private motor and commercial vehicle claims have a 24 hour helpline which can be accessed on 0800 678999.

   
Windscreen Claims

Call clubline as above on 0800 678999.

   
Household
Buildings &
Contents Claims

Norwich Union have a 24 hour household claim notification line for policyholders which can be accessed by telephoning free on 0800 012345.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on Norwich Union's web page which can be found at www.norwich-union.co.uk/policyholders/.



Congregational & General Insurance
Currer House
Currer Street
Bradford
West Yorkshire
BD1 5BA

Telephone: 01271 733950
Fax: 01271 370754

Congregational & General Insurance are based in Bradford and, amongst other things, underwrite household buildings and contents insurance. To find out more about the Company there is a link to their website below.

Claims are dealt with as follows:

Household
Buildings &
Contents Claims

Congregational & General Insurance have a 24 hour household claim notification line for policyholders which can be accessed by telephoning 01274 700700.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on Congregational & General's web page which can be found at www.congregational.co.uk


Cornhill Insurance has several offices nationwide and is a member of the giant Allianz Group. The main helplines as follows:

Motor Claims

24 hour helpline telephone centre which can be reached by telephoning free on 0800 181 159.

   
Windscreen Claims

24 hour availability by telephoning Cornhill's approved fitters, Autoglass, free on 0800 36 36 36.

Remember to have your policy number available when you ring.

   
Household
Buildings &
Contents Claims

24 hour helpline telephone centre which can be reached by telephoning 01444 442222

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on Cornhill's web page which can be found at www.cornhill.co.uk.



Fortis Insurance Limited
Fortis House
Tollgate
Eastleigh
Hampshire
SO53 3YA

Telephone: 02380 644455
Fax: 02380 644622

Motor Claims

Fortis require all claims, including windscreen, to be reported via their claims 24 hour helpline telephone centre which can be reached by telephoning 08701 222 020.

   
Household
Buildings &
Contents Claims

Fortis require all household claims to be reported via their claims 24 hour helpline telephone centre which can be reached by telephoning 08701 222 021.

   
Travel Claims Fortis require all travel claims to be reported via their claims 24 hour helpline telephone centre which can be reached by telephoning 08701 222 022.
   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on the Fortis web page which can be found at www.fortisinsurance.co.uk.



Groupama Insurances
2 Minster Court
Mincing Lane
London
EC3R 7FB

Telephone: 020 7623 5280
Fax: 020 7220 0450

Groupama is the newly formed identity following the merger of the giant GAN Insurance and Lombard Insurance.

Motor Claims

Groupama have a motor claims helpline on 0121 633 5020.

   
Household
Buildings &
Contents Claims

Groupama have a household claims helpline on 0121 633 5058.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on the Groupama web page which can be found at www.groupama.co.uk.



MMA Insurance plc
Norman Place
Reading
Berkshire
RG1 8DA

Telephone: 0118 955 2222
Fax: 0118 955 2211

MMA Insurance was formerly known as Norman Insurance but changed its corporate image in April 2000 and rebranded to MMA.

MMA only deal through brokers and intermediaries but they do have helplines and these are as follows:

Motor Claims

MMA have a 24 hour Motor Care Line for policyholders which can be accessed 24 hours a day by telephoning 0870 84 84 999.

   
Windscreen Claims

Assistance with windscreen claims can be gained by ringing the same Motor Care Line shown above 0870 84 84 999.

   
Household
Buildings &
Contents Claims

MMA have a 24 hour Motor Care Line for policyholders which can be accessed 24 hours a day by telephoning 0870 84 84 999.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on MMA's web page which can be found at www.mma-insurance.com.



Royal & Sun Alliance plc
St. Mark's Court
Chart Way
Horsham
West Sussex
RH12 1XL

Telephone: 01403 232323

Royal & Sun Alliance PLC came about as a merger between the former Royal Insurance plc and Sun Alliance plc.

Royal & Sun Alliance has helplines as follows:

Motor Claims

Royal & Sun Alliance have a 24 hour UK claims helpline for policyholders which can be accessed 24 hours a day by telephoning 0800 096 4567.

   
Windscreen Claims

Royal & Sun Alliance have a 24 hour UK claims helpline for policyholders with windscreen claims which can be gained by ringing the 0800 783 4695.

   
Household
Buildings &
Contents Claims

Royal & Sun Alliance have a 24 hour UK claims helpline for policyholders which can be accessed 24 hours a day by telephoning 0800 096 4567.

   
Other Claims For all other claims e-mail us at claims@3co.co.uk with details and we will contact you and advise you on the appropriate course of action.
   
Web Link

You may find more information on the Royal & Sun Alliance web page which can be found at www.royalsunalliance.co.uk.


Pet insurance

Pet Plan
Computer House
Great West Road
Brentford
Middlesex
TW8 9EY

Customer Services: 0845 073 3999

Web Link: www.petplan.co.uk


Boat Insurance

Haven Knox-Johnston
10 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4QZ

Telephone: 01732 223 600

Web Link: www.havenkj.com/html/help/frameset1.htm


Holiday Homes Insurance

Towergate Holiday Homes
St. Edward's Court
London Road
Romford
Essex
RM7 9QD

Telephone: 01708 777720


 

Russell House, Ely Street, Stratford-Upon-Avon CV37 6LW
Phone: +44 (0)1789 293815  Fax: +44 (0)1789 299301
Freephone: 0800 731 7829
e-mail: info@3co.co.uk

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